Natural experience, minus obstacles & barriers
It is hugely important to Grossglockner Hochalpenstrassen AG - the operating company for the Grossglockner High Alpine Road and other panoramic roads in Austria – to ensure that all their offers and facilities, whether it is on site along the Grossglockner High Alpine Road, or online, have as few barriers as possible, so everyone gets to experience the natural surroundings independently.
Barrier-free facilities along the Grossglockner High Alpine Road
The Grossglockner High Alpine Road is very well suited as an excursion destination for people who have restricted mobility. After all, almost all the viewing points, parking areas and rest points are accessible in a vehicle, enabling barrier-free contact with nature. At individual exhibits there may be several steps to negotiate, which may be in upper floors. We have provided an overview here with information about which exhibits, restaurants and facilities are barrier-free:
Barrier-free accessible exhibits
- Visitor centre at Kaiser-Franz-Josefs-Höhe: all four floors are accessible via lift – including the exhibits ‘Erfolgsgeschichte des Automobils’ (Success story of the automobile), ‘Berg, die’ (The mountain, women on the rise), the Glockner cinema, Glockner panorama room, National Park Information Centre etc.
- Haus Alpine Naturschau (natur exhibition): lower floor – contemporary museum about ecology in the high mountains
- Hochtor: ground floor – ‘Passheiligtum Hochtor’ exhibit
Barrier-free WC facilities
- Ferleiten pay desk
- Haus Alpine Naturschau – wheel-chair accessible WC on the basement floor
- Hochtor, south portal
- Kaiser-Franz-Josefs-Höhe (next to the visitor centre)
Barrier-free accessible restaurants and bistros
- Glocknerhaus: located around 3km before Kaiser-Franz-Josefs-Höhe
- Gasthaus Schöneck: located on Gletscherstraße, ascent towards Kaiser-Franz-Josefs-Höhe
- Bistro in Haus Alpine Naturschau
- Bistro at the Hochtor
Listen to the Glockner
An experience of the Grossglockner High Alpine Road for the visually impaired
Our free Multimedia Guide provides people who have a visual impairment with an acoustic image of the Grossglockner High Alpine Road: the audio guide proceeds station by station, and is available to download to your smartphone from the comfort of your own home, then away you go through the bends and switchbacks.
Accessibility Statement
Großglockner Hochalpenstraßen AG is committed to making its website accessible in accordance with the Austrian Federal Act on Barrier-Free Access to Federal Websites and Mobile Applications (Web Accessibility Act – WZG), Federal Law Gazette I No. 59/2019, as amended.
This accessibility statement applies to grossglockner.at.
Compliance status
This website is partially compliant with conformance level AA of the Web Content Accessibility Guidelines – WCAG 2.1 and with the applicable European Standard EN 301 549 V3.2.1 (2021-03), pursuant to Directive (EU) 2016/2102 of the European Parliament and of the Council.
Non-accessible content
The content and functions listed below on grossglockner.at are currently not yet fully accessible.
PDF and Office documents
Some of the PDF and Office documents provided on our website are currently not prepared in an accessible format. For example, some PDF documents have no tag structure or an insufficient tag structure. As a result, headings, paragraphs, lists, tables, images and the intended reading order may not be correctly recognised and reproduced by screen readers. We are committed to creating newly published documents in as accessible a format as possible and to gradually revising existing documents. Due to the extent of the required work, older brochures, folders, price lists or information materials may need to be completely recreated.
Videos
Some of the videos embedded on the website currently do not have subtitles, audio descriptions or equivalent text alternatives. This content is therefore not fully accessible to people who are deaf, hard of hearing, blind or visually impaired.
Images and graphics
We are committed to providing informative images and graphics with suitable alternative text. However, it cannot be ruled out that individual images currently have no alternative text, incomplete alternative text or alternative text that is not sufficiently meaningful. Should you notice an image or graphic without an understandable text alternative, please let us know.
Forms, shop and ordering processes
Individual forms, registration functions and shop, ticketing or ordering processes may currently have limitations regarding keyboard operation or screen-reader output. Labels, required-field indicators, error messages or status messages may also not yet be fully accessible in some cases. Should you encounter a problem when using a form or completing an order, please let us know.
Contrast
When designing the website, care was taken to provide the highest possible level of contrast. However, it cannot be ruled out that individual texts, controls, symbols, focus indicators or content displayed on images do not meet the required contrast ratios in every instance. Should any content not be sufficiently visible to you, please inform us of the page or element concerned.
Links
Links within body text are sometimes primarily distinguished by underlining. In addition, individual links may not yet have sufficiently meaningful link text, for example labels such as “Read more” or “Continue reading”. As a result, the destination of a link may not always be immediately clear, particularly to screen-reader users.
Headings and page structure
The semantic structure has not yet been consistently implemented correctly on some pages. This includes, for example, the order and hierarchy of headings. This may make it more difficult for users of assistive technologies to navigate within the page.
Third-party content and applications
The technical implementation of some of this content and functionality is provided by external suppliers. Where we are able to influence their design and technical implementation, we work with the respective suppliers to improve accessibility.
- Cookie banner provided by Cookiebot by Usercentrics, Usercentrics A/S
where applicable, embedded maps, videos, booking, ticketing or shop functions provided by other suppliers - incert – purchase of day tickets, vouchers and souvenirs:
The purchased voucher product can be downloaded as a PDF file. PDF vouchers generated by the system are currently not fully accessible. Should you experience difficulties reading, downloading or redeeming a voucher, we will provide the necessary information in an accessible format upon request and assist you with redemption. Emails and purchase receipts sent by the system are currently not accessible. Work is under way to improve them.
When selecting external services, we aim to choose solutions that are as accessible as possible and to report identified issues to the respective providers.
Preparation of this accessibility statement
This statement was prepared on 6 August 2026. The system was tested against WCAG 2.1 conformance level AA when it went live, in the form of a self-assessment. This statement was last updated on 6 August 2026.
Feedback and contact details
Großglockner Hochalpenstraßen AG is committed to continuously improving the online shop and enabling its use with as few barriers as possible.
Should you encounter barriers that prevent you from using this website – issues not described in this accessibility statement or shortcomings in compliance with accessibility requirements – please inform us by email at info@grossglockner.at. We will review your concern as quickly as possible, try to resolve the problem and contact you.
Enforcement procedure
If you are not satisfied with the response received through the contact option above, you may submit a complaint to the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the complaints contact form.
The FFG examines complaints to determine whether they concern infringements of the provisions of the Web Accessibility Act, in particular shortcomings in compliance with accessibility requirements by the Austrian federal government or an institution attributable to it.
If the complaint is justified, the FFG must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the identified shortcomings.